A large amount of regular commuters of about 94%, feel that they have been harassed by the refusal of the usual Kali-peeli taxis. And about 80 percent of them say that the app-based services like Ola and Uber offer better options and convenience for travelling.
A survey conducted by the Mumbai Grahak Panchayat (MGP), during August 27-31, concluded that 29 percent of app-based cab systems have a very good rating system, while 28 percent of them said they are good. Only 19 percent of consumers revealed they were unsatisfied with the feedback system of such app-based services.